Sales Manager, Inside Sales (Call Center / B2C) - Las Vegas (Hybrid)

*This role will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens

 

At Point, we don’t just hire Inside Sales Managers, we welcome leaders into a culture grounded in self-awareness, resilience, and shared ambition. We believe impactful sales leaders are defined by how thoughtfully they show up for their team, their partners, and their own growth. In this role, you’ll continually refine your craft through intentional coaching, authentic motivation, principled influence, strong sales and business acumen, and an unwavering belief in your team’s potential. If you’re driven to grow while helping others do the same, you’ll find a meaningful place to lead at Point.

 

About the role

We are looking for an Inside Sales Manager to lead a high-performing B2C sales team in a fast-paced, call center / inbound sales environment. In this role, you will manage a team of inside sales representatives and account managers, driving performance across a high-volume pipeline of homeowner leads.

You will play a crucial role in improving sales performance and conversion rates through effective goal setting, coaching, and day-to-day team support. As a hands-on sales leader, you’ll develop talent, lead ongoing sales training, and implement scalable strategies that drive revenue growth while enhancing the customer experience.

This is an ideal opportunity for a sales manager with experience leading remote inside sales teams or call center agents, who thrives in a metrics-driven environment and enjoys building high-performing teams.

 

Your responsibilities

• Day-to-Day Team Support
  • Manage daily operations of a high-volume inside sales team, ensuring consistent coverage.
  • Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
  • Resolve escalated homeowner concerns with urgency and professionalism.
• Performance Management
  • Set and manage monthly sales targets aligned to company goals.
  • Evaluate quantitative and qualitative performance through reporting and call reviews.
  • Coach and develop inside sales representatives and account managers to improve conversion rates, call performance, and revenue attainment.
  • Lead consistent 1:1s and team meetings focused on accountability and development.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Lead call center sales initiatives, including inbound and outbound campaigns, scripting, call volume expectations, and SLA management.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

 

About you

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you wil