HR Generalist - Onsite

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

As a member of the HR Business Partner Team, the Human Resources (HR) Generalist is responsible for managing front-line employee relations issues to include facilitating investigations in response to employee inquiries and concerns; consulting with front-line leaders on performance coaching, corrective action, PIPs (performance improvement plans); reviewing and supporting terminations; and responding to employee issues related to employee engagement, policy adherence and interpretation.  The HR Generalist will also own and/or provide support for core processes tied to employee life cycle management, requiring direct facilitation of the process or involving coordination of workflows across the broader HR team. 

Principal Duties

• Consult with employees on employee engagement issues, policy adherence/interpretation.
• Respond to and conduct initial investigations in response to employee/ manager inquiries and concerns.
• Consult with front-line leaders on performance coaching, corrective action, Performance Improvement Plans (PIPs), and terminations.   Provide coaching and guidance with consideration to current practice and precedent; support analysis and development of recommendations for next steps/ actions.
• Provide guidance to employees on policy application/ interpretation; manage escalations; provide support/ guidance to the HR Specialists. 
• Provide insight into current/ future employment practices; review trends, perform analysis and provide recommendations to promote a positive workplace environment.
• Conduct exit interviews; document discussions; identify trends regarding resignations/ separations.  Review findings/ potential issues with HR Business Partners/ Leaders and/or business leadership as appropriate.
• Support reduction-in-force initiatives; facilitate data gathering, support management decision-making and deliver employee notifications.  Manage follow up communications, transactions and activity as needed.
• Lead and/or participate on HR related projects to include the revision, development and implementation of HR procedures and programs.  Represent the HR Team on cross-functional initiatives as needed.
• Maintain broad influence through ongoing development of relationships across the organization.
• Ensure compliance with policies, processes and practices.
• Maintain a current knowledge of federal, state, and local employment practices and labor laws.  Role model ethical standards, professionalism, and code of conduct.
• Perform other duties and responsibilities as assigned.

Education and Experience Requirements  

• Bachelor’s degree in Business, Human Resources, Organizational Behavior or related field.  MBA or Master’s degree in Human Resources preferred. 
• 3-5 years’ directly related work experience in Human Resources; direct employee relations experience preferred.
• Direct experience supporting diverse business operations; mortgage/ financial services industry experience preferred.
• Experience working with Human Resources Information Systems (HRIS); demonstrated experience gathering data, pulling systemic reporting, manipulating data/ formatting reporting in Excel and preparing presentation of information.
• Strong project management skills with the ability to effectively lead department-level initiatives within defined timelines with specific deliverables.

Knowledge, Skill, and Ability Requirements  

• Strong communication skills with the ability to develop and maintain effective relationships across the organization to drive required results.
• Strong analytical skills; solid decision making abilities coupled with sound judgment.
• Effective peer leadership abilities; ability to lead by influence vs. direct authority.
• Strong influencing skills; consultative and collaborative work style. Ability to foster an environment of positive employee engagement and trust. 
• High learning agility with the ability to learn and integrate multiple business variables, coupled with the ability to recognize and support the organization’s preferences and priorities.
• Client focused with strong execution skills and a results orientation.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to deliver consistent results.