Retail Associate - Running Warehouse - Mountain View, CA

Description

$20-$24 an hour

Hiring full time and part time employees

Possible weekend shift required

This position requires physically reporting to work in Mountain View, CA.

About Us

We are a growing e-commerce company that specializes in tennis, running, bass fishing, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service. We believe in striving for excellence while finding simple solutions to get the job done.

We are looking for reliable and personable individuals to help us build lasting relationships with our Running Warehouse customers in our retail storefront located in Mountain View, California.

Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.
• May perform basic racquet preparation and maintenance, including stringing and other racquet services.

Duties and Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Requirements

• Prior retail sales, cashier, or customer-focused experience preferred.
• Passion and knowledge for Running preferred.
• Listen well to customers and serve them in a manner that is friendly.
• Solve problems with creativity.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate effectively, encourage others and behave professionally.
• Take an all-hands-on-deck approach to support the team across the store.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.

Supervisory Responsibility

This position has no direct supervisory duties.

Work Environment

This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
• Regularly use cash registers, credit card processors and other retail related technology.
• The ability to communicate information and ideas so others will unde