Appointment Center Specialist

Groundworks is seeking talented Appointment Center Specialists to join our tribe in Irving, TX!

As an Appointment Center Specialist, you will be the voice of our brand and the first point of contact with our future customers. You will utilize excellent customer service skills to create a positive first impression with interested homeowners then, schedule initial free inspection appointments as the first step to earning their business.

You will handle inbound calls from homeowners eager to work with us, as well as make warm outbound calls (no cold calling!) in a fast-paced call center environment.

• Average earners take home $22-25+/hr (base pay $16/hr + $3 bonus per each appointment booked & ran)

• Full time hours (rotating weekends required)

• Onsite in Irving, TX

Job Responsibilities

• Answer inbound calls and make warm outbound calls using an automated dialer. All calls are warm - no cold calling!

• Schedule inspection and estimate appointments with interested homeowners

• Maintain customer information within company software

• All other duties as necessary

Qualifications

• Must be able to work every other weekend (Saturday & Sunday) with 2 weekdays off instead on those weeks

• Speak English proficiently, Spanish a plus but not required

• Proficient phone and communication skills

• Positive and competitive nature

• Comfortable using computers

• Ability to adapt quickly to changes in work strategy

What we provide for our employees

• Competitive base wage with lucrative bonus potential

• Equity ownership

• The best-in-class training programs

• Advanced leadership training opportunities

• Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods

• Paid time off including 6 holidays after applicable waiting period

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.  

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!  

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe! 

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.   

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. 

When you choose Groundworks, you'll join thousands of Tribemates who are making history.