Team Lead Comm Ops Sales Support

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

People Leader

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

Johnson & Johnson MedTech, we are searching for the best talent for a Team Lead Comm Ops Sales Support to join our DePuy Synthes, US Orthopaedics Sales Organization Team. The role is preferred to be located in Raynham, MA with additional consideration for West Chester, PA or Palm Beach Gardens, FL. 

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Sales Support Team has responsibility for assisting with critical execution of our billing and revenue processes in support of our sales team. In particular, the development and deployment of strategies to support sales growth objectives by ensuring accurate and compliant billing. The team is an important enabler for achieving business objectives by helping accelerate speed to revenue for sales geographies in our Spine, CMF, and Trauma businesses. The role is a people-leader role, which oversees the success of a team of senior sales support specialists in achieving financial objectives. Additionally, the role will involve geographic responsibility and the ability to partner directly with the field sales organization.

Key Responsibilities:

• Proactively builds and leads a team of specialists, including performance planning, goal setting, and development of team members.
• Leads monthly and quarterly reviews with senior management on progress to goals, and status of critical projects and initiatives.
• Collaborates with a defined geography of sales leaders and sales consultants, to identify and action opportunities to accelerate revenue collection post-surgery
• Analyzes and reconciles order acknowledgement, purchase order, and invoice data to solve billing problems and close open purchase orders
• Achieves open order reduction goals for the organization by analyzing customer trends and working with sales organization to resolve mismatches and discrepancies
• Proactively identifies new insights to support business decisions and sales operation’s needs, including system enhancements, process improvements and other activities
• Ad-hoc projects as required

Qualifications

Education:

• BA/BS required

Experience and Skills:

Required:

• 5 years minimum business experience in logistics, finance, marketing, commercial operations, and/or related experience
• Successful experience with leading and coordination of projects across multiple teams and partners
• Strong history applying sophisticated excel and Microsoft office applications
• Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels
• Creative problem-solving skills
• Ability to work independently and collaborate with various levels of management and external customers
• Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire a