Sr. Hospitality Associate - Mon - Fri 8am - 5pm

Williams Lea is hiring for a Sr. Hospitality Associate for our New York City office to work Monday to Friday 8:00am to 5:00pm! NEW GRADUATES ENCOURAGED TO APPLY!

Pay: $24.70 - $26.00/hour
Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

Job qualifications

• High school diploma or equivalent.
• Minimum of three (3) year hospitality services experience in a legal, banking or corporate environment or three (3) years of experience in hospitality, restaurant or housekeeping industry
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with positive can do attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Job duties

(* denotes an “essential function”)

• * Under minimal supervision, check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.
• *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• *Build strong relationships with clients and team members, creating a collaborative workplace.
• * Clean conference rooms after use and return property to vendors if necessary.
• * Prepare coffee and other beverages in assigned kitchens at the beginning of each shift.
• * Clean coffee makers in each kitchen in the evening.
• * Wash and polish dishes and glassware
• * Bring food and/or deliveries from messenger center to specified floor, as needed.
• Communicate with supervisor or client on meeting request concerns or deadline issues.
• Maintain inventory of catering supplies and order supplies as needed.
• Assist in training new hires.
• * Prioritize work flow and work with team to complete all tasks
• Assist in process improvement ideas.
• Answer telephone in hospitality center.
• Adhere to Williams Lea policies in addition to client site policies.
• Must be able to lift up to 50 lbs. on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed, including:
• *Answer incoming calls, received on a multi-line phone system, in a cordial, professional manner. Transfer calls to appropriate individuals.
• *Assist in scheduling of conference rooms and directing guests to appropriate spaces.
• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
• *Provide high level services to staff, clients, and guests.
• *Order catering for breakfast, lunches, and/or events and coordinate delivery to office, as needed.
• *Communicate with manager and client on job or deadline issues.
• *Handle additional projects as assigned. Handle sensitive and/or confidential documents and information.

Working conditions

• General work environment is professional. 
• Potential hazards are involved in working with hot food and cleaning supplies.
• Must be able to work standing up all or most of the time.            
• Ability to work overtime as needed.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

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