Senior Regional Program Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

The Senior Region Program Manager (SRPM) serves as the primary Security Advisor for the client, providing strategic direction and leadership for the assigned account. This role carries full responsibility for the overall account strategy and management, including the development and execution of a comprehensive security program that aligns Securitas and client goals. The SRPM will oversee profitability, program performance, and consistency across the client’s footprint, while proactively refining and improving security processes. A key focus of this position is resolving issues with forward-looking recommendations to prevent reoccurrence and ensuring a scalable, sustainable security posture that meets client expectations. This position is located onsite at the client’s facility in Seattle, WA.

Compensation and Benefits:

Securitas offers a comprehensive compensation and benefits program that is highly competitive. Depending on experience, Securitas will offer a starting salary of $175,000 to $180,000, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• Monthly Parking provided.
• Bonus Eligible

Duties and Areas of Responsibility:

Directs or completes tasks associated with these areas of responsibilities:

1. Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account; engaged in improving and evolving the security program and leadership to assigned account/s. 

1. Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.

1. Coordinates activity and informs Global Clients Americas Program Director of respective account to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.

1. Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.  

1. Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business. 

1. Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.

1. Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio. 

1. Manages in client strategic budget preparation for guard services and security system deployments.

1. Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.

1. Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery.