Analyst/Senior Analyst, Airport Technology - Analytics

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 71861 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As a member of the Airport Performance Analysis and Support team, you will play a pivotal role in providing frontline leaders with the data and analytics to drive our objectives in Reliability, Accountability, and Profitability
• Support large-scale airport technology projects aimed at improving efficiency and provide data and analytics support across all operational functions including customer care, customer operations, control centers, and business partners

What you'll do

• Support the airport organization's strategic direction through comprehensive reporting and quantitative analysis of key performance metrics
• Utilize data wrangling techniques in the data lake and database to generate and maintain reports on operational performance, catering to customer care, customer operations, control center, and business partners
• Contribute to advanced airport technology projects, such as Agent Assist, ConnectMe, Automated Volunteer Processing, ACE and Biometric Screening, aiming to enhance efficiency and performance, thereby elevating the overall passenger experience
• Take ownership of data subject areas within airport technology projects, serving as the primary contact point for data requests, metadata management, and statistical analyses
• Utilize text analytics, data science, and machine learning methodologies to derive insights on areas for improving the turn process, collaborating across departments with policy & procedure, training, operations (OPP), safety, and business partners
• Act as a liaison between the Data Engineering, Automation, and Analytics organization, facilitating the development of new data sources and overseeing enhancements to existing databases
   

All you'll need for success

 

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training
• 3 years related work experience
• 2 years of experience with data extraction, manipulation and analysis from relational databases
• Experience with data extraction tools and methods (SQL, SAS, Access, etc.)
• Experience using internal data warehouse’s (e.g. Mosaic) for data extraction, analysis, and reporting 

Preferred Qualifications- Education & Prior Job Experience

• Master's degree
• Experience developing solutions on a Big Data platform utilizing tools such as Hue, Impala, Kylo, and ZoomData.
• Experience with Azure Databricks and SSMS a plus
• Experience in one or more of the following programming languages – SAS, Python, R, along with associated development environments (e.g. R-Studio, JupyterHub, PyCharm, etc.)

Skills, Licenses & Certifications

• Strong project management skills, including experience managing projects across departments
• Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel and Tableau/Power BI is desirable 
• Comfortable writing SQL queries in at least one SQL variety (e.g., MSSQL, MySQL, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to b