Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Business Analyst Sr within PNC's Retail Lending organization, you will be based in Pittsburgh, Brecksville, or Cleveland and will support the development and implementation of Collection and Recovery strategies by collecting and documenting requirements, mapping processes, creating reporting and managing changes. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

In this role you will:
• Develop a comprehensive understanding of risk policies and procedures associated with retail lending strategies
• Perform change impact assessments and provide guidance on impact of changes and related governance requirements
• Lead research, discovery, collection and interpretation of business requirements, and participate in the development and review of processes and procedures, workflow analytics, and reporting
• Coordinate governance activities related to changes and policy requirements with first and second line partners
• Develop and implement methods to manage documentation, testing results and performance outcomes
• Seek to understand the business strategy, opportunities, and challenges at an executive level to support prioritization discussions
• Manage the Decision Science team backlog and coordinate resources across the Decision Science team to ensure timely delivery of projects
• Prepare and provide updates on strategy performance and adherence through the use of tools like Tableau
• Develop strong relationships with business partners by demonstrating empathy and resilience, instilling trust and ensuring accountability

Our ideal candidate possesses the following characteristics:
• Experience with documenting business and technical requirements
• Experience in project or program management
• Good understanding of credit and operational risk associated with Retail Lending
• Ability to work across a broad set of topics simultaneously
• Strong organization and prioritization skills
• Retail Lending business analysis experience
• Working knowledge of JIRA and Confluence
• Experience with data and reporting tools (SQL, Tableau, Power BI)

Job Description

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demo