Full Time Oncology Registered Nurse Complex Case Manager - Remote

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade is currently recruiting for a Full Time Oncology Registered Nurse, Complex Case Manager.

This position is remote. Applicants must have a Compact Nursing License with No restrictions and be willing to work 8:00am to 4:30pm your local time.

Role overview  

As an Accolade Case Manager, you will be a trusted resource who assists our clients with any concerns or issues related to their health or health benefits. Through a combination of clinical acumen and expertise in advocacy and navigation, you will have the opportunity to help members get the right care at the right time. 

A day in the life… 

• Consult with clients identified by Accolade as needing case management services.  

• Applying critical thinking and clinical skills to maximize clinical outcomes while interacting with members in a fast-paced environment 

• Building trusting relationships by asking deep rooted questions in order to influence care decisions 

• Conducting behavioral and medical assessments to identify an individual’s needs in a holistic manner 

• Becoming knowledgeable on our clients’ employer-sponsored benefits in order to answer questions around medical benefits, claims, care coordination and other complexities of the healthcare system by explaining complicated medical and benefits terms in plain language 

• Educating individuals about their condition, medication, and care journey including receiving care in the most appropriate setting to meet their needs. Assisting individuals to understand diagnostic tests, test alternatives, costs, risks, treatment options, and preparing for hospital admissions, inpatient stays and returning home 

• Interfacing with clients’ health plans to facilitate coverage and care decisions; directing individuals to facilities, agencies and specialists for care, including working with client-appointed delegates and interfacing with providers to coordinate care 

• Getting a holistic view of who our members are, understanding what is important to them and providing options so they can make an informed decision about their true care needs  

• Educating and empowering our members so they are able to confidently navigate the healthcare system – getting the right care at the right time is important   

• Advocating for our members consistently and continuously throughout their healthcare journeys