Digital Engagement and Wellbeing Client Success Director- Virtual North America

Amazing Opportunity and Great Place to Work!

Are you able to provide flawless delivery for every client and project you are assigned to?

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

About the Role

In this role you will be responsible for overseeing Alight's wellbeing products for assigned clients. Your goal will be to drive ROI and measurable outcomes. This involves cultivating relationships with key decision makers in high-profile client organizations to effectively demonstrate value. The candidate will be a highly analytical, curious, project management-oriented, and proactive individual.

Responsibilities

• Ensuring best practice adherence and driving solution implementation and enhancement. This involves staying updated on industry trends and implementing effective strategies to support employee engagement and wellbeing.

• Leading client presentations about product offerings, answering client feedback and questions, and championing enhancement opportunities where appropriate. Using data, insights and recommendations to lead ongoing client conversations.

• Driving the highest value for clients, measured by client specific key performance indicators (KPIs). Consulting, leadership, and influence skills will be attributes of a successful candidate in this role.

• Developing promotions and competitions for designated accounts to increase engagement in wellbeing programs according to client agreements.

• Performing analytical reviews of client results. Developing strategic recommendations and action plans aligned with client’s business priorities.

• Leading webinars, maintaining case study decks, and contributing to the wellbeing toolkit. The ideal candidate will possess excellent presentation skills and work collaboratively.

• Providing oversight of the implementation process for assigned accounts and serving as an expert on all Alight Worklife engagement and wellbeing solutions ensuring alignment of best practices and Alight's point of view for solution adoption.

• Driving customer success through remaining agile, working with teams across the business that are project management focused, deepening client relationships, providing analysis where appropriate, and serving as a subject matter expert (SME) within health and finance domains.

• Using customer success metrics to drive continued value and growth within the business, where opportunities are realized through demonstrated work products and continued account expansion opportunities.

• Serving as key point of contact for client communications and relationships where main responsibilities will be ability to drive long term value, sustain the client relationship, and increase on-going revenue and client satisfaction.

Requirements

• Have Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM). This should be with specific focus on product optimization, product opportunity identification and overall product management.

• Experience at a digital healthcare, wellbeing or health consulting firm working within digital engagement platforms.

• Have experience in revenue-focused roles. The proper candidate should be able to use KPI and ROI metrics to assess success and performance.

• Demonstrate comfort in helping persuade, influence,