Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAJOR ACTIVITIES AND RESPONSIBLITIES: 

• Area of responsibility City Region

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.  

• Employee Management and Development, customer satisfaction, staff productivity and efficiency 

• Single point of contact for regional engineering team and client Real Estate supervisor

• Preparation of detailed budgets for engineering operations.  

• Provides contract review, scope direction, compliance and performance management

• Provides oversight of staff, with input on selection, counseling, appraisals and recognition

• Oversees training and support aimed at expanding the capabilities of the operations and maintenance staff. 

• Develop and deliver training methods, materials and programs relative to building operating standards.  

• Understands the engineering design and operational aspects of building systems and equipment. 

• Manage operations, maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, Security and Elevator systems.  

• Evaluate in conjunction with COE Engineering platform the existing preventive maintenance scheduling intervals and work to maintain, update and improve the operational efficiency of the CMMS system.  

• Analyze equipment downtime ramification and develops Emergency Response Action Plans (ERAP) in the event of equipment failure.  

• Coordinate activities of vendors and contractors 

• Maintain client relationship and conflict resolution 

MINIMUM BACKGROUND REQUIREMENTS:  

Education: 

BA/BS in in Engineering, related discipline or equivalent facilities experience 

Experience & Qualifications: 

• Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, plumbing, etc.  

• 10+ years of facilities engineering and operations experience

• Strong supervisory skills with the ability to coach, mentor and train. 

• Business acumen including financial planning and analysis, must be able to manage within budget and time constraints. 

• Excellent interpersonal, communication, negotiation and presentation ability. 

• Superior customer service, relationship building and follow up skills. 

• Computer proficiency with Excel, Word, Outlook and Computerized Maintenance Management System (CMMS) required.