Business Technology Operations Manager
State of ColoradoAbout the role
Posting number: IHA-07531 08.12.2026
Department: Colorado Department of Human Services
Division: AS - Business Technology
Job classification: Program Management II
Posting type: Open
Categories: Administration, IT and Computers, Business, Communications, Health Care Support
Summary
This position is open to current Colorado residents only.Operations & Strategy provides management and oversight for key administrative and technical services that enables CDHS to achieve their goals. It is responsible for a number of support functions to make our agency as efficient, effective and impactful as possible. Operations & Strategy comprises Human Resources; Facilities Management; Audit; Business Innovation; Technology and Security; Emergency Management; Legal; Performance Management; Communications; Project Management; and Leadership & Organizational Development.
Examples of duties
Hybrid Work Assignment: Minimum of 2 days per week in the office
Please note: These working arrangements are subject to change
This position serves as the enterprise agency owner for IT asset management (ITAM) and technical process governance within business operations. The role provides leadership and strategic direction for the full lifecycle management of software and hardware assets, product governance, identity and access management, video conferencing support, and technology procurement. The incumbent is responsible for developing strategic plans for the maintenance and potential replacement of technology assets. Additionally, this role ensures that staff maintain accurate inventory and manage agency assets in a fiscally responsible manner.The Business Technology Operations Manager position is structured around five primary duty areas, each comprising 20% of the role's responsibilities:
Strategic Planning & Asset Life Cycle Governance: Directs the optimization of the CDHS technology asset portfolio by managing the full lifecycle—from procurement and deployment to maintenance and disposal—while implementing continuous process improvements and ensuring data integrity.
Fiscal Oversight & Strategic Procurement Governance: Manages IT financial planning, forecasting, and vendor governance. This includes engineering multi-year financial forecasts, overseeing invoices and chargebacks, and monitoring vendor contracts and Service Level Agreements (SLAs).
Identity Management & Technical Process Governance: Oversees identity governance and access management, including Active Directory and Google account lifecycles. Responsibilities include enforcing security protocols for onboarding/offboarding, maintaining a 90-day decommission cycle for inactive accounts, and ensuring compliance with licensing agreements.
Procured Hardware Life Cycle Management: Leads the strategic transition to an agency-owned hardware model. Key responsibilities include forecasting replacement needs due to planned obsolescence, governing security updates and patch management for endpoints, and overseeing the secure and responsible disposal of end-of-life devices.
Other Duties as Assigned: Provides daily leadership and operational oversight for the specialized operations team. This includes establishing performance metrics, managing workloads, supporting professional development, and aligning team activities with organizational goals.
Qualifications
EXPERIENCE ONLY:
Nine (9) years of professional experience
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