Branch Manager- Dunn NC

BMD’s Specialty Products Division supplies lumber yards, home centers, hardware stores, dealers, and professional customers with quality building products, including insulation, siding, fasteners, concrete accessories, agricultural wire and fencing, fire-rated products, engineered wood products, and other specialty materials. Our Dunn, North Carolina branch is a key part of BMD Specialty’s East Coast presence, supporting customers throughout North Carolina, South Carolina, Virginia, and surrounding markets with a strong focus on customer service, operational execution, product knowledge, and long-term business growth.

We are seeking a results-driven, customer-focused Branch Manager to lead our BMD Specialty Division branch in Dunn, North Carolina. This role is responsible for the overall performance, profitability, and day-to-day leadership of the branch, including sales, operations, customer service, inventory, delivery, safety, and team development. The Branch Manager will have ownership of branch-level financial results, including revenue growth, gross margin performance, operating expenses, productivity, and P&L accountability.

Position Summary

The Branch Manager is responsible for leading the overall performance, growth, profitability, and operational execution of the Dunn branch. This position provides day-to-day leadership for branch sales, operations, customer service, warehouse, inventory, delivery, safety, and employee development while driving accountability for financial performance, customer satisfaction, market share growth, and operational excellence.

What You’ll Lead

Branch Leadership and P&L Ownership

· Own and manage branch-level financial performance, including revenue, gross margin, operating expenses, productivity, and profitability.

· Lead the branch to achieve budget expectations, sales goals, margin targets, service standards, and operational objectives.

· Review financial results, sales trends, operating metrics, and performance gaps to identify opportunities and implement corrective action.

· Participate in annual budgeting, business planning, expense management, resource planning, and forecasting activities.

· Make sound business decisions that balance customer service, cost control, team capacity, inventory investment, and return on investment.

· Communicate branch performance, opportunities, risks, and challenges to leadership in a timely and transparent manner.

Sales Management and Market Strategy

· Lead branch sales strategy for the Dunn market and surrounding East Coast territories.

· Manage sales activity, pipeline development, customer retention, account growth, and new business development.

· Conduct regular pipeline reviews to evaluate opportunities, customer needs, probability of close, expected revenue, gross margin, timing, and next steps.

· Lead sales forecasting by reviewing customer activity, market conditions, account plans, sales history, product demand, and branch capacity.

· Partner with sales team members to build territory plans, customer growth plans, product-line strategies, and market development initiatives.

· Drive accountability for sales calls, quote follow-up, customer communication, pricing discipline, CRM usage, and margin improvement.

· Identify opportunities to grow market share, expand product offerings, improve customer solutions, and strengthen BMD’s competitive position.

· Build and maintain strong relationships with key accounts, vendors, suppliers, dealers, contractors, and internal partners.

Operations, Service, Inventory, and Delivery

· Provide leadership for branch operations, warehouse, delivery, inventory, customer service, and related support functions.

· Ensure products are delivered safely, accurately, on time, and in alignment with customer expectations.

· Optimize workflows, staffing, scheduling, warehouse organization, delivery routes, order accuracy, inventory availability, and service levels.

· Promote disciplined inventory management, including product availability, purchasing coordination, stock levels, cycle counts, obsolete inventory, and working capital utilization.

· Partner with purchasing and supply chain teams to ensure inventory supports customer demand while managing branch investment and cost.

· Drive operational efficiency and continuous improvement to reduce cost-to-serve, improve productivity, increase accuracy, and strengthen the customer experience.

· Maintain a clean, safe, organized, and professional branch environment.

Team Leadership and Employee Ownership Culture

· Lead, coach, develop, and evaluate branch employees to ensur