SERVICE ADVISOR

Bob Johnson Ford Avon is seeking a customer service minded individual to add to our service staff. We are looking to present a strong sense of Integrity, Compassion and professionalism to our customers. Values of teamwork, Drive and personal improvement are a must. We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

Duties and Responsibilities:

    > Greetings customers with a smile, listening to their needs and concerns to properly write an effective repair order.

    > Advise customers about any necessary service for routine maintenance.

    > Act as a liaison between our technicians and customer regarding repair cost and completion times.

    > Preparing estimates for parts, labor and completion times for the repair and maintenance of vehicles.

    > Check progress throughout the day and relay any changes in estimate or promised time to customers.

    > Maintain high customer satisfaction standards and a professional appearance and attitude.