Manager Inflight Entertainment and Connectivity

Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead the strategic direction and end-to-end delivery of Qantas Group’s inflight entertainment and connectivity (IFEC)  
• Drive the transformation of IFEC into a fully connected cabin experience, integrating digital platforms, inflight systems, and new technologies to enhance customer experience  
• Permanent role based in our Mascot Campus 
• Open to sponsorship

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

Qantas is seeking a Manager, Inflight Entertainment & Connectivity (IFEC) to lead the end-to-end management of its IFEC portfolio across the Group. This includes strategic planning, business case development, procurement, commercial negotiations, implementation, and performance of inflight systems and services—extending to entertainment offerings in lounges. Beyond overall portfolio oversight, you will own IFE systems and Wi-Fi connectivity specifically, working alongside team members who manage content and operations, and colleagues in Digital managing software and development. Success in this role requires strong collaboration with Cabin Development, Cabin Condition, Digital, Engineering, and Technology teams, ensuring alignment with fleet and cabin investment strategies. 

As the recognised authority on IFEC, you will lead a cross-functional team within the Inflight Customer Experience unit and work closely with Digital to evolve the connected cabin experience. This includes integrating digital technologies across IFE, Wi-Fi, the Qantas App, and cabin service to enhance customer experience and explore new revenue streams. You’ll also mentor your team and champion IFEC strategy across the organisation. 

You’ll have – 

• 5+ years experience in product management, particularly in entertainment and connectivity.  
• Technical understanding of inflight entertainment and connectivity systems  
• Deep understanding of digital technologies and their application in a connected cabin environment.  
• Strong analytical and strategy development skills with commercial acumen.  
• Excellent stakeholder management and negotiation skills  
• Experience with vendor management across technical and creative domains  
• Well-developed written and verbal communication skills, adaptable for different audiences through to senior management  
• Experience in driving transformation and change  
• Ability to lead and mentor a team.  
• Experience in managing complex projects and leading cross-functional teams. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packagin