Leasing Consultant, 800 Southern Ave. Apartment Homes

Description

Be a part of the best team in Property Management!

Welcome to 800 Southern Ave. Apartment Homes, a Vesta community in Washington, DC. We are seeking an affordable housing experienced, results driven, customer service focused Leasing Consultant to join our team.

What we Offer:  

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include: 

• Medical, dental & vision insurance 
• Company matched 401(K) 
• Paid time off- Vacation, sick, floating holidays 
• 12 additional paid holidays 
• Tuition Reimbursement 
• PetPlan Pet Insurance 
• Employee Assistance Program 
• Long & Short-Term Disability Insurance 
• AND MORE 

The Leasing Consultant is responsible for all activities related to achieving maximum occupancy at the property, to include generating and handling telephone and on-site traffic, showing “ready” apartments, closing the lease, qualifying prospects, completing all related paperwork and activities to ensure a timely move-in as well as conducting the move-in. Leasing Consultants provide high quality prospect and resident service.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Fosters a positive, active and collaborative relationship with residents, communities, and associated agencies.
• Responsible for keeping reception area clean with professional surroundings.
• Assist management with administrative detail with all projects, phones, faxes, filing, typing, mailings, and rental payment processing. Maintain accurate record of all resident transactions issuing resident receipts as necessary.
• Answer and direct incoming calls to the appropriate team member. When the appropriate team member is unavailable, ensure proper follow up.
• Listen and address resident concerns/requests timely, to ensure resident satisfaction or if their requests are unreasonable, ensure they receive a response regarding our action/inaction.
• Greet, introduce, welcome and convey benefits of the property to prospective residents and visitors.
• Interview prospective residents and assess their needs and qualifications. This should include securing a completed welcome card and/or application from the prospective resident. Enter prospective resident information into the property data system.
• Schedule application intakes, interviews, processing and preparation of applications, and their distribution.
• Accompany prospective residents to apartments, discuss size and layout, terms of lease, and available facilities, i.e., swimming pool, laundry, shopping centers, services available.
• Qualify prospective residents, based on property program requirements and the tenant selection plan.
• May be expected to calculate rent, based on property program/procedures or rent schedule.
• Complete appropriate lease forms/documents and collect reservation deposit (if applicable), security deposit, and initial or prorated rent.
• Handle marketing outreach to include interacting with neighborhood groups, local employers, community organizations and any other sources of prospecting and lead generation with a focus on converting leads into rentals.
• Conduct marketing surveys and regularly review traffic reports, share trends with Property Manager.
• Assist with and attend resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.).
• Assist with property-issued communications/notices (i.e., bad weather, emergency, etc.).
• Gather, prepare, and execute lease renewals, and intake and prepare for processing interim recertification, annual recertification and other documentation as required by local, state and federal agencies. Secure all required applicant and resident signatures, for administrative processes.
• Maintain documentation and filing procedures and systems in accordance with Vesta’s SOP.
• Process information in property management software regularly, i.e.., work orders, certifications, deposits and all pertinent resident documentation.
• Prior to showing an apartment, a model, or any aspect or amenity of the community, ensure that it meets Vesta quality standards and expectations.
• Report any maintenance or physical property needs to the Property Manager and/or Maintenance personnel.
• Input work order and service requests, in property data system, and communicate to maintenance.<