Assistant Executive Housekeeper

JOB OVERVIEW:

Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.  Serve as Executive Housekeeper in his/her absence.

DUTIES AND RESPONSIBILITIES:

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage. 
• Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues. 
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.  May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s). 
• Assist in controlling expenses and minimizing waste in all areas of housekeeping.  Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. 
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Assist in maintaining par levels for supplies and equipment.  Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office, Maintenance, and Food and Beverage. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.
• May assist with other duties as assigned. 

ACCOUNTABILITY:

This job is second in command in the housekeeping department.  Typically assists in managing a large number of employees in a full-service, luxury, resort, or major flagship hotel.  May oversee subordinate supervisors.

Qualifications and Requirements:

• High School Diploma or equivalent 

• 2 years’ housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience. 

• Some college preferred. 

• Must speak fluent English and Spanish

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties such as vendors, agencies, etc. 
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilitie