Security Officer II - Part-Time

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

The purpose of the Security Guard is to monitor building access and activity, greet and assist internal and external customers, and report any suspicious behavior.

 

Outcomes and Activities:

• Professionally and respectfully greet and assist both internal/external customers to maintain high service levels.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Escort terminated team members from the building.
• Appropriately escalate emergency situations to police, EMS, or fire department.
• Distribute and track security key FOBs for team members.
• Manage security access control system by adding, removing or modifying access levels in company security software.
• Contribute to the Great Place to Work culture that the Company strives to maintain.
• Monitor parking lot and security cameras and take action as required by contacting police to report suspicious activity or locking down the building if needed.
• Assist in facilities management by monitoring building systems and contacting vendors to repair any security monitoring system. 

Knowledge and Skills:

• Be able to speak clearly, professionally and articulately.
• Be comfortable with repetitive tasks and face to face customer interactions.
• Be able to manage a flexible work schedule.
• Be able to document observations/situations clearly and efficiently.
• Be able to work independently and in a team environment.
• Remain compliant with our policies, processes and legal guidelines.
• Be customer focused both for internal and external customers.
• Remain positive, professional, determined, and calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Be receptive to ongoing feedback aimed at improving your performance.

Requirements:

• 5+ years as a law enforcement officer with prior MCOLES certification
• Must be able to respond to Southfield locations for an emergency call within 30 minutes.
• Basic computer and office skills (copy machines, fax, telephone, mouse & keyboard, email, and access FOB creator, Outlook, Word, Excel).
• Able to manage conflict resolution.
• Available for overtime, weekends and evenings.
• Available for assignment to any Credit Acceptance Southfield location.

Schedule: Monday – Friday 3:00pm – 7:00pm

Targeted Compensation: $25.00 - $27 per hour + an annual bonus plan

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!