Associate Loan Operations Specialist

About Us

Live Oak Bank is a digital bank that serves small business owners across the country.  Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.  At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and its People

The Associate Loan Operations Specialist at Live Oak Bank, your role is crucial in safeguarding the accuracy and integrity of our core data through your knowledge of Live Oak loan products, policies, and procedures while maintaining a meticulous attention to detail.

What You’ll Do at Live Oak

• Embody Live Oak’s core values.

• Develop an understanding of Live Oak's loan products and procedures across all divisions of the bank.

• Efficiently manage inquiries and requests related to the loan onboarding and servicing.

• Use sound judgment and innovation to uphold the integrity of the bank's financial data by accurately maintaining loan records in the core system.

• Collaborate with bank personnel to maximize client service and mitigate potential risk to the bank through creative problem solving.

• Take ownership of primary responsibilities and pursue them with enthusiasm.

How You’ll Do It

• Oversee and coordinate the onboarding of all new loans and leases to the core system with promptness and accuracy.

• Review and approve the allocation of funds at the time of loan funding and facilitate appropriate general ledger balancing entries for all closing costs and fees.

• Manage inquiries brought forth by loan personnel, legal counsel, and customers regarding payments, disbursements, payoffs, modifications, loan documents, and reconciliations. 

• Effectively analyze and interpret complex loan documents while adhering to the parameters of the core system and established banking procedures.

• Manage daily data syncs between loan core system and customer relationship management platforms.

• Direct all aspects of the loan and lease payoff process including the preparation of payoff statements and allocation of funds received.

• Update core interest rate configurations through daily research and tracking of various published index values.

• Facilitate loan and lease related electronic funds transfer requests including disbursements, payments, deposits, and refunds.

• Facilitate the internal transfer of funds through Live Oak Bank accounts per the servicing requirements of Renewable Energy, Government Contracting, Specialty Finance, and Agriculture loans.

• Analyze daily activity reports to identify and execute actionable changes in the core system.

• Manage the preparation and distribution of monthly loan and lease billing invoices.  

• Update critical core data to align with approved loan modification documents.

• Collaborate with various other departments around the bank to complete reconciliations and troubleshoot discrepancies.

• Use sound judgement. When necessary, asks for help or guidance

• Comply with Federal, State and SBA Regulations. 

Required and Preferred Experience

• Excellent analytical, organizational and time management skills.

• Bank operations experience is preferred.

• Loan processing experience is preferred.

• Banking Industry experience is preferred.

• Bachelor’s Degree preferred.

Our Values

• Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.

• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.

• Respect: Treat everyone wi.th courtesy, politeness, and kindness.

• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more

For a detailed overview of our employee benefits please visit: