Director, Customer Solutions

 

 

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

 

As a Director, Customer Solutions in Freight Forwarding at RXO, you will drive the expansion of existing strategic and priority 4PL Warehouse accounts, manage collaborative pipelines with other lines of business, increase market share and achieve revenue and volume growth goals.

 

What your day-to-day will look like:

• Perform as the sales leader in the assigned region, representing upper management and communicating direction in motivational ways
• Maintain responsibility for revenue, margin, and profitability growth for all focus accounts within the 4PL Warehouse space
• Manage a Team of operators who run the day-to-day operations for 4PL Warehouse accounts
• Develop corrective strategies for under-penetrated and unprofitable accounts
• Determine the potential of each focus account and create an action plan to attain highest market share possible
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded
• Encourage success in sales initiatives and share best practices
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers
• Serve as subject matter expert for the 4PL Warehouse business unit with SAMs, other sales professionals, and executives

 

What you will need to excel:

At a minimum, you will need:

• Bachelor's degree or equivalent related work or military experience
• 7 years sales experience in the logistics & transportation industry
• Experience with Microsoft Office (Project, Word, Excel, and PowerPoint)

 

It would be great if you also have:

• Availability to work a flexible schedule including planned and unplanned overtime, which may include weekends; travel as needed
• Experience meeting and exceeding sales goals
• Ability to work seamlessly with operations and execute initiatives
• Strong ability to establish and maintain effective, collaborative work relationships both internally and externally

 

In this role, you will be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We are a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you are driven and looking for a place to grow, come join us.

 

Does this sound like you? Check out what else RXO has to offer.

 

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

 

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

 

 

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review RXO's candidate privacy statement here.