Senior Manager, Customer Advocacy

<div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"> <p style="text-align: center;">&nbsp;</p> <h5 style="text-align: center;"><strong>Integration meets Innovation</strong></h5> <p>At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.</p> <p>We’re looking for a senior, customer-obsessed leader to own our <strong>Customer Advocacy</strong> function. This role sits at the intersection of customer relationships, market presence, and brand reputation. You’ll lead a small team, manage our most strategic customer relationships, and serve as an internal champion who holds the entire organization accountable to the customer experience.</p> <p>The right person for this role is a relationship-first leader who can earn trust with customers, translate that trust into public advocacy, and rally internal teams around a higher standard of customer experience.</p> <h5><strong>What would you do if hired?</strong></h5> <ul> <li><strong>Lead and develop a small team </strong>that owns Celigo’s market presence across Gartner Peer Insights, G2, customer advocacy programs, and our builder community. Set the strategy, clear the path, and keep the team focused on what drives impact.</li> <li><strong>Champion the customer: </strong>Be the person who surfaces wins, spots friction, and holds internal teams accountable. You’ll serve as the connective tissue across marketing, sales, account management, and customer experience, always pushing for a better customer outcome.</li> <li><strong>Drive peer review performance: </strong>Own the strategy and results for G2 and Gartner Peer Insights. Manage the team member responsible for reviews, set targets, and ensure our presence on these platforms reflects the quality of our product and customer relationships.</li> <li><strong>Grow the builder community: </strong>Manage the team member responsible for our builder community with a direct focus on business impact. An active, engaged builder community drives product adoption, deepens customer rel