Privacy Compliance Advisor, Manager (Enterprise Services)

Center 2 (19050), United States of America, McLean, Virginia

Privacy Compliance Advisor, Manager (Enterprise Services)

Capital One’s technology transformation has presented an exciting opportunity to usher in leading edge, innovative approaches to compliance risk management in close partnership with our business clients. Capital One is increasingly using technology to further its most dynamic, innovative products, which calls for new, creative ways for us to think about compliance and risk in a way that helps the business succeed, safely and quickly. Privacy Compliance & Risk (PC&R) is at the center of these activities, and performs a key risk management role to ensure the business and corporate initiatives comply with applicable federal and state privacy laws and regulations.

The Privacy Compliance Manager will apply risk, process management, and analytical skills to drive actions in support of privacy risk objectives for the Compliance department. The Privacy Compliance Manager is responsible for delivering quality results and providing sound privacy compliance advice to various business entities within the Enterprise Services line of business including: Enterprise Product and Experience (EPX), portions of the Chief Data Officer’s organization, Tech, and core AdTech platforms as a privacy subject matter expert. A successful Privacy Compliance Manager is a highly motivated, forward thinking self-starter who can work autonomously, is quick to adapt, has a strong grasp of technology, sees beyond the present to identify tomorrow’s risks, and is able to proactively integrate themselves seamlessly into these exciting business spaces.

Responsibilities:

• Closely follow emerging privacy trends across the country, including the development of new state and federal privacy laws, regulations, and trends. Identify trends in data and advise on identified current and emerging privacy risks;

• Maintain subject matter expertise of applicable privacy laws and regulations such as FCRA, FACTA, TCPA, TSR, CAN-SPAM, GLBA, GDPR, FFIEC guidance, CCPA/CPRA, CA SB1, HIPAA, state biometric privacy laws, and laws and best practices pertaining to AdTech;

• Provide effective challenge and guidance on privacy risks and support Enterprise Services through various interactions and forum engagements;

• Advise Enterprise Services on application of privacy requirements, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and changes in law or regulation;

• Support and, as necessary, participate in evaluation of Enterprise Services initiatives and processes from a privacy risk perspective;

• Assist the business in developing and maintaining the Compliance Management Program (i.e., how to monitor, report, and train);

• Actively participate on complex projects by providing guidance, advice, and effective challenge;

• Active involvement with privacy compliance testing and third party compliance;

• Review privacy-related complaints generated from the business and provide guidance on remediation; escalate and consult with subject matter experts, when necessary;

• Evaluate Internal Audit, Regulatory Exam, and self-identified privacy issues and events for compliance impacts;

• Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management; 

• Participate in reporting activities used by Senior Leadership; and

• Travel to various Capital One locations as necessary.

The ideal candidate will possess:

• Clear results orientation and focus on achieving both short and long term goals;

• A proven track record of proactively supporting and working across business lines and functions and with a senior management team;

• Ability to navigate “white space” or ambiguous situations to drive and execute an agenda in a fluid environment;

• Solid teamwork skills; ability to build and leverage the capabilities of a high-performing team;

• Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills;

• Strong judgment, influencing skills, integrity, and discretion in handling highly sensitive issues;

• Ability to effectively challenge first line of defense risk taking, risk assessments, and risk mitigation efforts;

• Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment;

• Strong project management, process management, and organizational skills;<