AVP, National Account Manager - Verizon

Job Description:

Role Summary/Purpose:

This role will be a National Account Manager that works in close partnership with Verizon’s Major Agent Owners' HQ leadership to lead engagement and support of the credit program. This person will work with the Agents C Suite HQ partners to provide strategy and growth mechanisms for the credit program. They will support, diagnose, coach, counsel, cotravel and train Field Leadership personnel to ultimately accomplish/exceed credit goals within an assigned Territory of the country.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Deliver on Verizon’s credit program objectives for applications, new accounts and credit sales through the development and execution of initiatives across stores per assigned Verizon Agent Owner.

• Develop productive relationships with Verizon’s Agent Owners’ HQ senior Field leadership to influence and educate on the importance of credit in order to ensure performance levels for applications, new accounts and credit sales are met or exceeded.

• Partner with Agent Owners HQ Leadership and drive accountability by supporting their brand, culture and values to deliver on strategic action plans and drive key program performance indicators. This may include special emphasis on lower performing stores across the owner enterprise or focusing on improving the customer experience.

• Capture and communicate the voice of the Field to multiple stakeholders at Synchrony and Verizon to aid in the development, implementation and monitoring of new or improved initiatives or strategies to improve credit performance for applications, new accounts and credit sales.

• Visit Verizon Indirect/Agent stores to assess level of credit support and diagnose territory and store level performance issues. Visits and travel may include Agent Owner’s HQ leaders.

• Partner with marketing to support client and Field Sales strategies to drive improved credit performance for applications, new accounts and credit sales.

• Tactically support the Agent HQ Field teams at all levels of the organization to provide them with reporting, analysis, recommendations for improvement and any other information that will aid in ensuring compliant performance in all stores.

• Partner with the Synchrony Financial Compliance team as the point-of-contact to ensure point-of-sale (POS) and in-Store compliance to mitigate exposure/risk.

• Develop methodologies to collect competitive intelligence, changes in market conditions and identification of opportunities to share internally and with client Field leadership.

• Support the Sales Force Effectiveness Manager(s) by being an active participant in the development and use of Salesforce, Seismic and other brand strategies, initiatives and training materials. This will also include sharing of best practices across the enterprise to drive credit program utilization.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 3+ years’ experience working in the retail or financial services industry or in lieu of completed degree, HS diploma/GED and 5+ years’ experience working in the retail or financial services industry.

• Minimum of 3 years of Field or outside sales experience.

• Minimum of 2 years Client Relationship/Development Management experience.

• Experience of 2 years working with C-Suite level management.

• Experience developing presentations and pitching to all levels of management.

• Proficiency with MS Word, Excel, and PowerPoint.

• Willing to travel up to 75% of the time and includes company car.

Desired Characteristics:

• Sales experience in telecommunications, specifically wireless products and services.

• Excellent client relationship skills, demonstrating the ability to build and maintain strong, business-or