Manager, Inside Sales

Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! 

With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry. 

At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to: 

• Listening to Understand 
• Contributing Respectfully 
• Thinking Creatively 
• Acting with Responsibility 

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers! 

The Manager, Inside Sales for our Rheem Air Distribution businesses will lead and develop an inside sales team focused on driving profitable growth within the HVAC, plumbing, and multi-trade contractor market. This role is responsible for managing day-to-day inside sales operations, building strong customer relationships, and ensuring exceptional service to contractors through proactive engagement and solution selling. The ideal candidate has experience in wholesale distribution and a deep understanding of HVAC and plumbing products.

This position will serve our Rheem Northeast Distribution Division. This position will be based at an RND Branch.

• Hire, train, and coach inside sales representatives to achieve sales targets and deliver outstanding customer service.
• Set clear performance goals and monitor KPIs that align with departmental and organizational objectives such as revenue growth, margin improvement, and customer retention.
• Foster a collaborative, high-performance culture within the inside sales team, including quarterly in-person meetings.
• Manage the inside sales account assignments and portfolios in conjunction with outside sales management
• Develop and implement sales strategies to grow share of wallet with existing customers and acquire new contractor accounts.
• Drive upselling and cross-selling initiatives for HVAC and plumbing products.
• Collaborate with leadership, outside sales, operations, purchasing and marketing teams to align on pricing, promotions, products, and inventory availability.
• Ensure timely and accurate order processing, quoting, and follow-up.
• Resolve escalated customer issues and maintain strong relationships with key accounts.
• Leverage CRM tools to track customer interactions and identify growth opportunities.
• Monitor and manage daily workflow to ensure efficiency and accuracy in order entry and fulfillment.
• Analyze call reports, sales reports, and market trends to identify opportunities for improvement.
• Maintain compliance with company policies, pricing guidelines, and credit procedures.
• Other duties as assigned.

• Bachelors Degree in Business, Sales, Marketing, or related field (we can call out other degrees if we’d like but this is normal for sales).
• 7+ years of experience in the HVAC industry
• 7+ years of experience in customer service, counter sales, or inside sales
• Prior supervisory experience preferred, specifically managing a distribution branch or inside sales team
• Knowledge and track record of providing superior customer service
• Must be able to work independently with minimum direction and have the ability to delegate tasks when necessary
• Must be able to deal with customers, contractors, and associates in a professional manner
• Ability to analyze data and make strategic decisions.
• Ability to research emergent technologies related to the industry
• High level of organization and follow through
• Excellent verbal and written communication skills
• Skilled in Microsoft Word, Excel, and PowerPoint
• Must live in the states in which Rheem Air Distribution operates

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING OTHERS, you will be expected to demonstrate the following competencies and behaviors:

• Aligning Performance for Success

• Applying Business Knowledge

• Building Talent