Dematic is seeking a detail-oriented and experienced Project Billing Associate to join our team at our North America Headquarters in Grand Rapids, MI. This critical role requires proficiency in basic accounting, exceptional customer service skills, and practical experience with SAP or similar systems. The Project Billing Associate will collaborate closely with customer contacts to ensure timely and accurate processing of monthly invoices.

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by 
federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $45,000-97,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What You Will do in This Role:

• Generate and process accurate and timely invoices based on contract terms and billing schedules
• Verify billing data for completeness, accuracy, and compliance with company policies
• Review and adjust billing plans in accordance with contract specifications
• Collaborate with various departments to ensure that billing is aligned with contract terms, pricing agreements, and company policies. 
• Ensure electronic invoices are processed accurately and efficiently. Timely resolve any rejections or disputes
• Investigate and resolve billing discrepancies or disputes, coordinating with relevant departments 
• Respond to billing inquiries from customers, internal teams, and other stakeholders.
• Assist customers in resolving billing issues and facilitating successful payment collections
• Provide customer account updates in preparation of monthly management reporting package related to invoicing.
• Contribute to departmental automation and process improvement projects.
• Provide assistance with audit support as needed.
• Perform other related duties and project assignments as required.

What We are Looking for:

• Bachelor’s degree in a business-related field or equivalent experience preferred
• Proficient in Microsoft Office suite, specifically Excel; experience with SAP or equivalent ERP systems is a plus; experience with customer billing portals is a plus
• Strong understanding of accounting principles and invoice processing
• Exceptional analytical, problem-solving, and organizational skills
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced environment with tight deadlines