Entry Level Customer Service Assistant

Company Description

About Us

Every Word Code is a forward-thinking company focused on delivering innovative communication and marketing solutions to a broad range of clients. We are passionate about language, strategy, and results. Our team is composed of creative professionals who thrive in a fast-paced, collaborative environment. At Every Word Code, we value clear messaging, impactful storytelling, and data-driven campaigns that make a real difference for our clients.

Job Description

Job Description:
As an Entry Level Customer Service Assistant, you will be the first point of contact for our valued customers. You will play a key role in maintaining customer satisfaction by providing support, resolving issues, and delivering prompt responses to inquiries. You will work closely with our customer service team to ensure the smooth operation of our services and build lasting relationships with clients.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat.

• Handling and resolving customer complaints in a timely and professional manner.

• Assisting customers with product information, orders, and troubleshooting.

• Maintaining customer records and updating information in the database.

• Collaborating with team members to ensure seamless service delivery.

• Ensuring customer satisfaction through effective communication and problem-solving.

Qualifications

Skills and Qualifications:

• Strong verbal and written communication skills.

• Ability to multitask and work in a fast-paced environment.

• Good problem-solving abilities and attention to detail.

• Strong organizational skills.

• Proficiency in Microsoft Office Suite or similar software.

• Previous customer service experience is a plus but not required.

• High school diploma or equivalent required.

Additional Information

Benefits:

• Competitive salary ($45,000 - $57,000 per year).

• Opportunities for growth and advancement within the company.

• Comprehensive training and development programs.

• Health, dental, and vision insurance options.

• Paid time off and holidays.

• Positive and supportive work culture.