Quality & Operational Improvement Engineer- Pharmacy

The Pharmacy Operational Improvement Engineer is responsible for leading and executing quality and operational improvement initiatives within the Department of Pharmaceutical Care. This role supports the department by managing multiple strategic, mission-critical projects aimed at enhancing operational efficiency. Key responsibilities include facilitating process improvement efforts, implementing standardized reporting and audit structures, and providing expert consultation to drive measurable outcomes aligned with departmental goals.
Position Responsibilities:
•    Lead the planning, organization, and management of multiple departmental projects of varying scope and complexity.
•    Develop and maintain collaborative relationships with project leads, pharmacy leadership, nursing, informatics, and quality improvement teams to ensure alignment and effective communication.
•    Aggregate and communicate project statuses regularly, ensuring all deadlines and milestones are met.
•    Identify risks and develop contingency plans to mitigate potential impacts.
•    Ensure compliance with standards of care, regulatory requirements, quality assurance, and safety protocols.
•    Assist in process validation for new workflows, technology implementations, and automation initiatives.
•    Utilize Key Performance Indicators and data-driven methodologies to track improvement activities and project success.
•    Create and maintain value stream maps using Visio to visualize and optimize workflows.
•    Implement and sustain LEAN tools and methodologies to drive continuous improvement.
•    Collect and analyze financial and productivity data to inform quality and process enhancements.
•    Design and implement structures to evaluate and improve departmental quality and operational processes.
•    Support readiness for internal and external audits, including Board of Pharmacy, The Joint Commission, and DEA
•    Promote team engagement, enthusiasm, and focus through effective leadership and communication.
•    Contribute to strategic planning and implementation efforts that support departmental and organizational objectives.
•    Provide training to management and staff on quality tools, LEAN strategies, and continuous improvement practices.
Supervision received:
Supervision will be received by Departmental Administrator. 
Supervision exercised:
Supervision may be exercised over department administrative support staff.
 

Education Requirements
•    A Master’s degree in Business Administration, Healthcare Administration, or a related field, or an equivalent combination of education and experience, is required.
•    Iowa Board of Pharmacy registration as Pharmacy Support Person is required prior to commencement of employment. 
Experience Requirements
•    1-3 years’ experience in performance improvement initiatives. 
•    Demonstrated ability to prioritize and work independently.
•    Experience in managing multiple tasks simultaneously.
•    Experience analyzing and manipulating data to support decision making and process improvement.
•    Demonstrated proficiency with Microsoft Office applications and data analysis tools.
•    Excellent written, oral, and interpersonal communication skills.
Desired Qualifications
•    3-5 years’ experience in healthc