Senior User Researcher

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

You’ll love working here because:

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. 

About the Role:

We’re looking for a Senior User Researcher to deeply understand users needs, in our two sided marketplace, and advocate for those needs across multiple areas of our business. This role will work on a variety of projects—from generative research to identify foundational customer needs—to evaluative research to identify optimal feature and design solutions. 

This role sits on the Product Design and Research Team, but you’ll work with a variety of stakeholders across Design, Product, Data, Operations and Marketing. As such, the scope and impact of your work will be broad. You’ll work on projects that affect both the Demand and Supply sides of our Marketplace. Projects may range from user experience research (i.e., foundational research, design research, and usability studies)—to market research to understand customer needs and gaps in the market.

What You’ll Work On:

• Identify, lead, and execute end-to-end strategic and tactical research. Answer exploratory and foundational questions—in addition to tactical and evaluative questions that help the team identify optimal concepts and designs, and test the usability of those designs.
• Collaborate with cross-functional stakeholders to frame, scope, and execute on research questions. Educate stakeholders about the research process and pros and cons of different methods when needed
• Reporting—create engaging research deliverables that encourage stakeholders to act on findings. Transform user and consumer findings from “here’s what people said...” into actionable insights for the business. Proactively socialize findings.
• Craft a Research Roadmap based on knowledge gaps and business priorities in collaboration with the Director of Design, Senior UX Researcher, and stakeholders
• Partner with the Data Team to conduct data analysis. In particular, this role will identify what data analysis should be done in order to answer the research question(s). You’ll then partner with the data team who will lead the analysis.

What you’ll do day-to-day:

• Work with Design, Product, & Marketing teams to answer a wide variety of research questions— from strategic to tactical.
• Analyze and synthesize research findings and various types of data to create clear and actionable recommendations
• Guide, mentor, and coach product designers in conducting their own evaluative design research. 

Your Areas of Expertise:

• 4-5 years of experience as a researcher 
• Mixed Methods researcher: experience with qualitative, quantitative, and mixed methods research. Comfortable with a wide range of methods commonly used in UX and consumer research—from in-depth interviews, to survey design and analysis, to concept tests and usability tests