Senior Client Solutions Associate - Austin

GLG is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class client service in a performance-driven, merit-based, and team-oriented environment.​

Our Client Solutions team is the engine driving GLG – the World’s Insight Network. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – connecting them with the right experts so they can act with the confidence to make great professional decisions.​

Specific responsibilities include (but are not limited to):​

• Daily engagement with clients on a broad range of custom solutions including phone consultations, surveys and ​in-depth projects, events and teleconferences to creatively support the client and their business needs.​
• Running end to end project management of custom solutions for clients including but not limited to project scoping, project set-up, client and expert engagement, recruiting of new experts, vetting and highlighting experts, project follow up and compliance. ​
• Full-cycle recruiting – sourcing leads, performing various types of outreach, and pitching GLG’s business model to bring new experts into the network on specific client requests.​
• Maintaining accountability and responsibility for client projects and the overall client experience.​
• Collaborating with colleagues and other internal stakeholders to deliver on research needs to maximize commercial outcomes, grow revenue and ensure retention of existing accounts.​
• Adhering to and upholding GLG’s compliance standards and company values to protect the integrity of client engagements.  ​

As a Senior Associate, you will have the opportunity to:​

• Excel in a fast-paced, metrics-driven, highly collaborative, and demanding environment.​
• Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiation, critical thinking, project management, and the ability to achieve commercial targets.​
• Collaborate with colleagues on and across multiple internal teams to build and shape a business.​
• Support and mentor newer professionals.

An ideal candidate will have the following:​

• Bachelor's degree or higher (required). ​
• 1-3 years of post-graduate work experience in client-facing, partnerships, sales or account management roles.​
• Demonstrated performance and business judgment, in some or all the following areas:​
  • Client service, project execution/management, or networking; and/or business development, relationship management, etc.​
• Superior communication (oral and written) and interpersonal skills.​
• Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and ​fast-paced team environment.​
• Appreciation for the role data and metrics play in growing a business successfully.​
• Receptive to close coaching and feedback.  ​
• Adaptive mindset showcasing the ability to think creatively about solutions. ​
• Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.​
• Hustle and tenacity; demonstrating the ability to go above and beyond to delight clients. ​
• Willingness to work flexible and extended hours (including evenings, and some holidays) outside of the traditional workday, as needed based on clients needs.​

What We Offer

The base salary for this role is $64,000. This role is eligible for an uncapped performance-based incentive compensation.

Benefits: All U.S. GLGers also have access to benefits such as:

• Comprehensive medical, dental and vision coverage effective on your first day of employment
• Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
• Tuition reimbursement program for eligible courses including language skills courses
• Paid paren