Client Success Coordinator

Company Description

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.

Our global agencies and people are the elite in their field, part of a team designed to mobilise according to your unique needs, for truly integrated solutions. 

Job Description

The Client Success Coordinator assists operations and systems management for various internal departments within MuteSix. This role requires an understanding of the ecommerce world as you will work with several departments. You will report to the Senior Director in a remote friendly environment.

RESPONSIBILITIES:

●      Partner with Client Success & Operations counterparts to agree on tasks and deadlines for operational success

●      Contributes to reports for internal and external stakeholders

●      Collaborate with internal teams; sales, operations, finance, and campaign teams to ensure projects are completed.

●      Responsible for the upkeep of all data management through our project management and CRM systems

●      Distribute bi-monthly client satisfaction surveys, monitor survey responses, and communicate trends in client responses to executive teams.

●      Observing and reviewing processes to identify inefficiencies and areas where improvements could be made

●      Delivering reports to department heads and management teams to provide insight into the efficiency of the organization and client health

●      Provide the needed administrative support, which may include preparing agendas and issue meeting minutes when required. Gather and organize meeting materials in advance.

Qualifications

●      Bachelor’s degree required

●      1+ years of professional experience

●      Have a strong and proven ability to prioritize and handle multiple tasks with flexibility

●      Strong ability to problem-solve, and to use data to develop/confirm answers

●      Strong organizational and analytical skills

●      Excellent time management skills

●      Extremely detail-oriented and precise

●      Ability to maintain internal, external, and client relationships

●      Experience with Wrike and Hubspot a plus

Additional Information

The anticipated salary range for this position is $41,600 - $55,000. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

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Dentsu is committed to Diversity, Equity, and Inclusion.

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance comp