Customer Service Representative

To act in the best interest of the company and self in the scheduling Service and the maintaining of proper customer relations and records.

RESPONSIBILITIES:   

1. Answer phone calls
2. Set up service calls in Service Titan.
3. Make outbound phone calls to perspective Membership customers.
4. Assist service department with day-to-day responsibilities.
5. Process credit card payments as needed.
6. Acknowledging and resolving customer complaints.
7. Responding promptly to customer inquiries.
8. Promote effective communication throughout all levels of the customer service function.
9. Follow up with owners and service managers for progressively updating the position to better fit the company needs.
10. Assist in any other tasks that are requested by supervisor based on business needs.

EDUCATION, KNOWLEDGE AND SKILLS REQUIRED OR DESIRABLE        

1. High school diploma. Formal customer relations and telephone training desirable.
2. Computer Literate.  Knowledge of Microsoft Windows desirable.  Ability to work with computerized dispatching, spreadsheets and databases as well as good data entry skills.
3. Strong interpersonal skills and ability to attract, keep, and motivate skilled and valued employees.
4. Salesmanship and promotion skills, the ability to seek and bring in additional service business.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.