CFPM Manager Field Service

• WIP Review
• Conduct daily assessments of the previous day's billed work orders.
• Provide coaching to technicians on optimizing billing approaches and formulating strategic repair plans.
• Identify and address any questionable repairs or billing discrepancies.
• Monitor high-value work orders for which purchase orders were not requested.
• Offer guidance to FSMs regarding non-billable time.
• Process work orders remaining in status 05.
• Review queried work orders from the billing team.
• Track aging work orders that have received a purchase order.
• Budget Review
• Perform daily cost reviews and monitoring at both branch and corporate levels.
• Monitor customer budgets for negative trends.
• Investigate significant cost increases to determine underlying causes.
• Analyze past work orders to understand reasons for accounts exceeding budget.
• Contact technicians to reinforce budget awareness.
• Identify additional jobs and follow up with the responsible technician for further details.
• Monitor high volumes of follow-up work and reach out to technicians for clarification.
• High Labor Work Order Review
• Assess technician write-ups and verify labor amounts.
• Determine the rationale for multiple technicians being assigned to specific work orders, including cases involving three or four technicians.
• Understand instances where technicians have multiple billing days on a single work order.
• Communicate with technicians via phone or email to confirm

• PO Progress Approval/Denial Review
• Process purchase order requests on a daily basis.
• Regulate labor and parts requests as appropriate.
• Provide ongoing coaching to CFPM technicians.
• Promote consistent budget awareness.
• Conduct warranty verifications.
• Ensure CFPM compliance standards are met.
• Confirm dealer support as required.
• CFPM Support
• Manage CCR phone calls from customers expressing concerns about their accounts.
• Clearly outline critical issues being addressed to enhance performance.
• Support technicians with questions regarding truck coverage.
• Hold regular meetings focused on customer-centric accounts.
• Executive Report Out
• Prepare PowerPoint presentations.
• Address cost trends.
• Deliver cost projections.
• Provide status updates on customer accounts.
• Monitor credits.
• Identify and report disruptions.

    Support Rental fleet as needed.

 

Qualifications

• Data collection and analysis- Excel, Power BI, Irium, Malin APPS, Power point
• Project management-. CI mindset, eliminating waste, Kaizen, Process Mapping
• Coaching- Impact thinking, Emotional intelligence, effective communication