Field Service Manager

Imagine yourself...

• Doing meaningful work that makes an everyday impact on the world around you.

• Owning your ambition and fueling your career growth

• Joining a company with a proven track record of success and an exciting future.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options

• Career coaching and development opportunities

• Health, dental, vision benefits and 401(k) with match starting day 1

• Competitive Paid Time Off

About the role:

The Field Service Manager is directly responsible for the successful delivery and execution of Hach’s field service contract and on-demand obligations, recruiting, hiring, and developing Field Service Technicians (FSTs), tracking business and operational trends, and enhancing the customer-Hach relationship. 

This is a remote position that can be based in Northern California, Colorado, Nevada, or Utah. This role reports to the Senior Field Service Manager.

In this role, a typical day will look like:

• Establish and maintain strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies.

• Follow the environmental, health, and safe work policies of both Hach and the customer.

• Drive safety, quality, delivery, inventory, and productivity initiatives. Track and analyze data to identify and respond to volumes, trends, and drivers

• Review customer service contracts and adjust planned FST effort requirements.

• Travel to customer sites and ride along with FSTs to evaluate performance, build relationships, and evaluate compliance with standard work.

• Evaluate associate skillsets, maintain skills matrix, identify and plan development and growth opportunities; build talent funnel.

• Engage in active performance management activities, including associate recognition, training, coaching, and discipline.

The essential requirements of the job include:  

• Bachelor’s Degree or equivalent experience required

• 3 or more years of leadership and performance management experience

• Proficiency in the use of Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word

• Background with ServiceMax or Salesforce, including report development, data input, data analysis, and dashboard creation, preferred

• Driver’s License and an acceptable driving record in compliance with Hach policy is required

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $105,000 - $112,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision