Associate Market Manager

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Associate Market Manager

The Associate Market Manager coaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

What you'll do:

• Begins developing relationships with customers or their account team, including key buyers/decision makers

• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer accounts

• Develops understanding of customer’s business issues through appropriate organization channels.

• Recommends products, services, and insights that will meet customer needs

• Completes basic account plans that outline tactics to acquire and/or maintain business

• Acquires a basic understanding of how the department operates and fits into the larger organization

• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers

• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers

• Guides accounts to valuable insights and presents insights that can benefit account and organization

• Gathers data/information on potential ideas and solutions to address a business need

• May document components of a business case for change at the direction of more senior colleagues

• Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers

• Learns when to partner with legal resources to modify or adjust standard contract terms

• Learns the contract negotiation process and how to complete contractual arrangements

• Exchanges simple information in straightforward situations to gain the support of others

• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties

• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement

• Identifies the key stakeholders in decision making for the account

• Develops understanding of standard offerings and major areas of expertise

• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility

• Develops a broad understanding of competitors’ standard products and services

• Understands the value and application of products, technologies, and offerings to accounts and organization

• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers

• Learns about customer's key leaders/decision makers from internal customer relationship management system

• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight

• Attends meetings with customers to understand needs and expectations

• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations

• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions

Who you are:

• 0-2 years of experience

• Bachelor's or Master's degree in a related field; or equivalent related professional experience

• Proficiency in English + local language of the market(s)

• Proficient communicator

• Growing knowledge of sales techniques

• Some account management experience preferred

The total cash range for this position in Denver is $63,000.00 to $88,500.00. Employees in this role have the potential to increase their pay up to $101,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.