Player Support Agent with German (PART-TIME & REMOTE) - Video Games

Imagine more with Keywords Studios!

Are you looking for a job where you can make the best use of your linguistic skills and start a career in the fascinating gaming industry? Then we are a match! Here’s a possibility to join our team as a Player Support Agent with German!

About us

Keywords Studios has been in the game for over 25 years now. We help to create the best gaming experiences for over 3 billion players worldwide.The majority of the best video games developers and publishers in the world can take advantage of our services in the creation of graphic art assets, customer support, game development, audio, marketing, testing and localization. In more than 70 studios located in 25 different countries, we currently employ around 12,000 talented and committed individuals, who work with passion and creativity to deliver incredible gaming experiences. The Player Support unit is now one of Keywords Studios' fastest-growing Service Lines. Our commitment to Imagine More, driven by cutting-edge technologies including AI, has enabled us to deliver exceptional services and stay at the forefront of the industry. Our Player Support team contributes to player satisfaction and engagement by providing excellent customer experiences.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

• Extensive Medical insurance provided by Medicover and their partner network in Romania.
• Days off for special personal events, according to the Internal Regulations, e.g. marriage, childbirth, compassionate leave and exams days off for obtaining professionally relevant certifications.
• A monthly allowance which you will be able to use for a wide range of benefits, that are relevant to you: medical/dental services for you and/or your family members, access to sports clubs, meal tickets, private pension, personal development courses (e.g. IT, accounting, finance, HR, foreign languages, driving courses), tourism in Romania, public transportation subscription, gifts, utility or phone/Internet bills, access to cultural events, etc.
• Learning & Development to help you reach your true maximum potential by providing access to training and digital resources relevant for your area of expertise.

About your mission

Players want the best. They want customer service that is friendly, empathetic and reliable, no matter what their issues are. If you've ever experienced some kind of a bug or a trouble while playing a video game, you know how frustrating it can be. Your mission will be to assist the players and handle game-related questions to help them make the best of their gaming experience!

What will you be doing in this role?

• Providing gamers with an excellent customer support experience, helping them with problems they run across while playing and answering their queries about games.
• Using your investigation skills, respond to players' inquiries submitted through a ticketing system.
• Supporting players through e-mail and / or chat. No phone calls, don’t worry!
• Collaborating with our internal teams with project-related requests. You’ll have the chance to provide the client's development team with valuable feedback and insights from the players perspective to improve the game itself.
• Our employees are often truly passionate and crazy about video games. Even if you are not that fascinated by gaming right now, there's still time to become an expert in the product you're supporting.

This position might be a good fit for you if:

• You are fluent in German. C1-C2 German mastery would be the best, with an emphasis on written communication skills.
• You feel comfortable using English on a daily basis. Keywords is an international and multilingual company, so English will be the everyday language for communication with your colleagues.
• You are based in Romania (if not - check out our openings for freelancers).
• You know your way around either MS Office or Google Suite apps.
• You are available to work part-time on different shifts, 20 hours a week which may include weekend-days (Saturday and Sunday) with the future possibility of increasing the working hours up to 40 per week.

Nice-to-have, but not mandatory:

• Previous experience in Cus