Senior Account Manager

We are seeking a highly motivated and experienced Senior Account Manager to join our team. The Senior Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in account management, a strong business acumen, excellent communication skills, and the ability to build strong relationships with key stakeholders.

What will be your key responsibilities:

• Develop and execute account plans to grow revenue and portfolio share
• Identify and pursue cross-selling and upselling opportunities
• Collaborate with cross-functional teams to deliver on customer needs and objectives
• Build and maintain strong relationships with key decision-makers and influencers
• Manage contract negotiations and renewals
• Ensure customer satisfaction and retention
• Analyze and report on account performance and market trends
• Develop and implement strategies to mitigate risk and increase customer loyalty

Other key functions will include:

• Managing all Customer training initiatives. Including the management of a PPRO training program for its Customer’s sales and marketing teams. 
• PSP and Acquiring Bank contract facilitation and the drafting of pricing amendments. In particular, working with the Risk and Boarding teams to approve contracts and manage inbound and outbound contracts for New Business. 
• Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained.
• Working closely with the Partner Marketing Manager to ensure consistency in product marketing materials used by the sales team and Customer sales teams are accurate and up to date. 

Who we are looking for:

• Bachelor's degree in business, marketing, or a related field
• 8+ years of experience in account management or a related field
• Proven track record of achieving revenue targets and growing portfolio share
• Strong business acumen and analytical skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers and internal stakeholders
• Experience managing complex contract negotiations and renewals
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in the technology or software industry is a plus

About usWe’re PPRO (pronounced “p-pro”). We’re on a mission to make digital payments more effective and accessible in every corner of the planet. After all, most people around the world don’t use international credit cards. In fact, 77% of consumers prefer to use local and alternative payment methods, such as Alipay in China and Boleto Bancário in Brazil. 
By helping businesses to offer their consumers more payment choices at the checkout, we are helping to promote financial inclusion in every corner of the globe. We are also empowering local merchants to take part in the global e-commerce boom and compete with established global companies. That means they can hire more people, invest in more suppliers, and ultimately drive economic growth in their country and beyond. 
We are a diverse team of over 550 people and 65+ nationalities spread across 11 global locations. Everyone here shares a passion for building – whether that’s forging close relationships with our customers, or constructing a payments infrastructure to accelerate their growth.
We want everyone to make a difference at PPRO. This means owning and seizing opportunities to maximize your impact;  having a growth mindset; as well as building trust, and driving change. At PPRO there are countless opportunities to learn, develop and progress, and it’s up to you to own and shape your career path.
Every voice and perspective matter to us. We value diversity and never discriminate on the basis of race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information.
We are looking forward to meeting you!