ServiceNow Architect

Title:

ServiceNow Architect

We are KBR

When you become part of our KBR team, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and our Sustainability Platform.

In September 2025, we announced that we are spinning our Mission Technology Solutions business into a separate public company. This role would ultimately be part of that new company. Our Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions. From national security and readiness to advanced research, cyber, logistics, and life-cycle sustainment, our teams help customers solve complex challenges in some of the world’s most demanding environments. Whether supporting operations on the ground, at sea, in the air, or in space, our clients trust us to deliver mission-critical capabilities every day.

Working with us means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

We are IT

We are strategic enablers of the business, delivering scalable, secure, and innovative technology solutions that drive operational excellence and support enterprise growth. We partner closely with functions across the organization to modernize systems, unlock data-driven insights, and enhance the digital employee experience. Our global footprint and commitment to transformation position us at the forefront of leveraging technology to create lasting business value.

About the Role

The ServiceNow Architect is responsible for defining and governing the enterprise ServiceNow platform strategy, architecture, and technical roadmap. This role partners closely with business stakeholders, process owners, application teams, and IT leadership to ensure ServiceNow solutions align with enterprise objectives, industry best practices, and platform governance standards.

Serving as the technical authority for the ServiceNow platform, the ServiceNow Architect provides leadership across all phases of solution delivery, including architecture, implementation, integration, optimization, and platform modernization. This individual guides the adoption of emerging capabilities, including AI-powered automation and Now Assist, while ensuring solutions remain scalable, secure, maintainable, and aligned with long-term enterprise architecture goals. The Architect also serves as a trusted advisor to developers, administrators, business analysts, and project teams, driving platform consistency, technical excellence, and continuous improvement across the organization.

Key Responsibilities

Platform Architecture & Strategy

• Define and maintain the enterprise ServiceNow architecture roadmap.
• Establish platform governance, development standards, and solution design guardrails.
• Lead solution architecture for new ServiceNow capabilities, enhancements, and platform expansions.
• Ensure solutions are scalable, secure, maintainable, and aligned with enterprise architecture standards.
• Evaluate new ServiceNow products, platform releases, store applications, AI capabilities, and automation technologies, and develop adoption strategies.
• Drive platform standardization, application portfolio rationalization, and reduction of technical debt.

Solution Design

• Lead architecture and solution design sessions with business stakeholders and technical teams.
• Translate business requirements into scalable ServiceNow solutions and platform capabilities.
• Design enterprise workflows, automation strategies, and digital transformation initiatives.
• Review and approve technical designs, customizations, integrations, and data models.
• Define and govern CMDB architecture aligned with Common Service Data Model (CSDM) standards, service mapping strategies, and data governance requirements.
• Promote the use of ServiceNow best practices and out-of-the-box capabilities while minimizing unnecessary customization.