CUSTOMER SERVICE REPRESENTATIVE i - 73004666

Requisition No: 826296 

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE i - 73004666

 Pay Plan: Career Service

Position Number: 73004666 

Salary:  $36,759.96 - $46,171.44 Plus $644.76 Competitive Area Differential (CAD) /Annually 

Posting Closing Date: 04/15/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

Largo

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Revenue Specialist III-Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Two years of experience processing information using a computer system
• Two years of experience conducting research and analyzing information to make decisions.*
• Two years of experience communicating with others to gather information.*

SUBSTITUTIONS:

• *Relevant education can substitute for the required experience. If applicable, please indicate type of degree, and if degree earned or number of credit hours attained and attach copy of diploma/transcript showing degree awarded when submitting application.

SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $36,759.96 - $46,171.44.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Karen McDonald, (727) 223-7159, Karen.McDonald@Floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ONLINE SKILLS ASSESSMENT:  After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay additive.)  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For