Operations Manager - Consultative Sales (Onsite)

Job Title:

Operations Manager - Consultative Sales (Onsite)

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders in a high-touch, consultative sales environment. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU 

  

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Operations Manager position at Concentrix is just the right place for you! 

  

As a Operations Manager, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. 

CAREER GROWTH AND PERSONAL DEVELOPMENT 

 

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE   

As a Operations Manager, you will:  

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

   

• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

   

• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements

   

• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

   

• Create and maximize relationships with client partners

   

• Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance

   

• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

   

• Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner

   

• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

   

• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements

   

• Attend business reviews with the client

   

• Handle a team of team leaders

   

YOUR QUALIFICATIONS 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our