Director of Spa

Company Description

Ocean House Collection

Ocean & Harvest Spa Director

A Place Unlike Any Other.

Perched high on the bluffs of Watch Hill, RI, the Ocean House overlooks a pristine stretch of private beach with sweeping views of the Atlantic Ocean, Montauk, and Block Island.

2 1/2 hours from NYC and 1 1/2 hours from Boston.  The Ocean House is comprised of 49 luxury guest rooms, 20 signature suites and 8 private Coastal Cottage vacation homes: a 12,000 square foot Ocean Harvest Spa and over 10,000 square feet of indoor and outdoor meeting space.  Up to 8 unique dining options during summer season.

A member of the exclusive Relais & Chateau x Collection and only one of five hotels in the United States that hold triple Five-Star with Forbes, Ocean House offers uncompromising service and world-class amenities, while paying homage to New England’s golden age of hospitality with timeless elegance and renewed civility.

Scope of Position

The Spa Director develops, monitors, and reviews all staffing, scheduling, facility operations, supply procurement, revenue management, safety training, standard operating procedures, payroll management and guest service satisfaction.  The Spa Director oversees the management direction and development of the retail, massage, esthetics, salon and reception staff.

The ideal candidate will be experienced in handling a wide range of administrative and hospitality related tasks and will be able to work independently with little or no supervision.  This person must be exceedingly well organized, flexible and enjoy the challenges of supporting a small resort delivering the highest caliber of service to its guests. Ocean & Harvest Spa proudly holds a Forbes 5 Star rating, and previous Forbes 4- or 5-star Spa experience preferred.

The ability to interact with management and staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.  Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

Schedule Requirements

The operation is 24 hours a day 7 days a week, inclusive of all holidays.  While the company will make every attempt to create a work and life balance, all exempt team members may be required to work extended shifts and additional days based on business demands.  Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles.  Travel may be required and may include some overnight stays.  All exempt team members should be responsible in scheduling their time off.

Key Relationships

Internal:  This position reports to the Director of Rooms and supervises the Ocean & Harvest Spa.

External:  This position has regular contact with the company’s consultants, vendors, city personnel, and inspectors.  Maintains appropriate relationships with other associations, industry, government, public service organizations and vendors, to enhance the image of the Company and the attainment of its objectives.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
• Project and maintain acceptable payroll commitments. 
• Use financial plans for spotting trends, measuring productivity and monitoring progress. 
• Control ongoing service and product margin analysis to ensure profitability.
• Implement opportunities for managing operational costs and boosting the bottom line.
• Develop procedures for accurate inventory control and monitoring.
• Priority must be given to maintaining a strong presence on the spa floor, actively engaging with guests and ensuring a highly interactive experience.
• Utilize full Spa product and service purchasing standards and ensure compliance. 
• Administer staff and client scheduling for maximum revenue generation and profitability.
• Anticipate, identify, and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating, and fair.
• Exhibit a professional attitude, dipl