Jobs and Careers

Retail Manager - Furman University

Greenville, United Statesfull_timeVerifiedPosted 16 Jul 2025

💰 $90,000/yr($80,000/yr – $90,000/yr)

About the role

Salary: $80,000 - $90,000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

We are seeking an experienced Retail Manager to lead the daily operations of our cafeteria and retail food services within the Food & Nutrition Services department. Reporting directly to the Director of Dining Services, this role is responsible for driving customer satisfaction, maintaining high operational standards, and managing a dynamic team in a fast-paced, multi-concept environment.

Key Responsibilities

Oversee retail and cafeteria operations, ensuring alignment with corporate standards in service, quality, and presentation.
Lead the planning and execution of special events and promotions to enhance guest engagement.
Hire, train, schedule, and supervise hourly staff, focusing on customer service, safety, sanitation, and portion control.
Ensure effective communication with team members, patients, and families to support excellent service delivery.
Maintain cash handling procedures and payroll records while upholding compliance with company policies.
Complete required reports and documentation in a timely and accurate manner.
Monitor operational performance, identify efficiencies, and implement strategies to improve profitability and service quality.

Preferred Qualifications

Bachelor’s degree in Food Services Management, Hospitality, or a related field; or an Associate degree with 3+ years of directly relevant experience.
1–3 years of retail foodservice management experience, preferably in a contract-managed or multi-concept environment.
Proven experience with cash retail operations, P&L accountability, and budget management.
Strong knowledge of food trends, safety regulations, cost controls, and marketing strategies.
Excellent leadership, coaching, and communication skills (both written and verbal).
Proficient in Microsoft Office and other operational systems; strong computer literacy required.
Experience managing national brand concepts is highly desirable. Chick-fil-A certification or experience is a plus.
Background in retail marketing and experience with multi-concept food service environments is strongly preferred.