Scheduled Hours

40

Position Summary

This position provides customer service during the 2nd shift to students and residents of on-campus housing located at the Core Residence. The Customer Service Clerk answers phone inquiries, has basic computer skills, and ability to be warm, helpful, pleasant, and responsive to guests, neighbors, and residents is critical to the job. This position also performs a variety of tasks to maintain a safe and healthy facility.

Job Description

Primary Duties & Responsibilities:

• Serves in a supporting role for building, grounds, and apartment unit needs, including, but not limited to, maintenance requests, lock-out and security needs, and other issues as they arise.

• Provide customer service for students and residents in the main lobby of Core Housing by maintaining a friendly and alert presence and assisting with accurate information and directions.

• Monitor the phone and CCTV system, answering all calls quickly and courteously. If an emergency occurs, contact Protective Service immediately.

• Maintains building cleanliness according to established facility standards.

• Properly follows and enforces all Fitness guidelines and procedures.

• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

• The typical shift is 4 p.m. - 12 a.m., Monday - Friday.

Physical Effort

• Typically sitting at a desk or table.

• Repetitive wrist, hand, or finger movement.

• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Customer Service (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Computer Literacy, Confidentiality, Customer Service, Effective Written Communication, High Reliability, Interpersonal Communication, Multitasking, Organizational Commitment, Organizing, Prioritization, Professional Etiquette, Professional Integrity, Property Maintenance, Property Management Accounting, Strive for Excellence, Team-Oriented, Teamwork, Verbal Communications, Workload Planning, Workload Prioritization

Grade

G04-H

Salary Range

$16.40 - $22.12 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email