Move Coordinator Assistant

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

Summary: 

Support Move Coordinator for national corporate accounts move process

Essential Duties and Responsibilities:

Set up OA, i.e.  request origin agents to perform visual, in-home survey’s through Quote to Go pricing platform and track survey results to ensure they are received within 24 hours of being performed

Process and price survey results through Quotes to Go using client specific contract rates; seek additional information from the surveyor when information is unclear on inventory / table of measurements sheet

Coordinate with Operations and Move Coordinator to ensure shipments are assigned to a van

Interact with Team Lead and Operations when load date is approaching if unassigned

Check Van Operator quality star ratings and escalate to Team Lead if questionable rating on high profile / sensitive moves

Communicate with driver on special needs / expectations

Confirm that agents are aware when G-11s (shipment pickups) are issued and ensure pickup is on schedule

Monitor van assignments

Obtain load and delivery ETA’s from Van Operators and advise Move Coordinator

Register auto, wine and pet coordination with preferred carrier via email; register new orders in Mover Suite database; tracks and monitor delivery

Obtain actual weight of storage shipment; calculate daily charges for storage, notate amount in memo pad and create workflow task for Move Coordinator; track storage expiration and conversions to long term storage

Billing liaison; set up Third Party services; set up and track debris pick up requests

Back up for Move Coordinator as needed 

Job Skills Required:

Excellent verbal and written communication skills

Highly customer service oriented

Ability to prioritize and re-prioritize as situations and needs change throughout the workday

Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Excellent teamwork and interpersonal skills required

Excellent attention to detail and follow through

Ability to develop and maintain positive working relationships with internal and external customers

Ability to demonstrate initiative and to work with minimum supervision

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training in relocation industry; or equivalent