Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

As a Mid-market Customer Success Manager, you'll partner with our mid-market employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and make sure they are creative and strategic with early talent hiring. 

You will create repeatable and reusable tactics for driving engagement across our employer partners' teams, which could include everything from training, to webinars, to email nurture, to product hooks. You'll be the voice of the customer both quantitative and qualitative to rally the necessary people and highlight success.

You'll report to the Director of Customer Success, working closely with sales, marketing, product management, and data analytics to make improvements constantly within and across accounts. Through these cross-functional efforts, you’ll achieve world-class customer satisfaction, generate case studies, and drive our business through premium renewals and expansions.

Your Role:

• Own the core relationship with our mid-market employer partners
• Evolve the customer journey for our mid-market employers
• Help scale internal processes to support hundreds of premium employers
• Synthesize voice of customer from qualitative and quantitative feedback to drive future product enhancements and features

Your Experience:

• 2+ years of experience in Consulting, Account Management or Customer Success managing a portfolio of 70+ customers 
• Experience with SaaS.
• Able to drive customer adoption and value consultation with multiple senior stakeholders.
• Able to translate business goals into outcomes and build a process that aligns with customer needs.
• Does not get frustrated easily by lack of internal processes.
• Adds value to the CSM team through their energy and enthusiasm.
• Has a high level of comfort facilitating meetings and delivering product trainings with external customers. 
• Has a high degree of collaborative spirit.
• Has a high degree of technical aptitude.
• Provides process improvement solutions to create team efficiencies.

Compensation Range:

• $130,000 - $140,000 (80/20 split)

 

*Must be willing to work a hybrid schedule from our SF or NY office- 3 times a week (Monday, Wednesday, Thursday) 
*Must be willing to travel up to 20% of the time. 

 

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About us

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits below apply to employees in full-time positions.

• 💰 Equity and ownership in a fast-growing company.
• 🍼 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
• 💝 Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
• 💻 Handshake offers $500/£360 home office stipend for you t