College Intern - ACE Business Insights

Requisition ID: 20088

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

The candidate will be part of the Analytics Center of Excellence (ACE) Business Insights team, whose mission is to deliver enterprise reporting and analytics solutions that enable data driven decision making across SRP. The team focuses on analytics platform support, reporting standards, and business ready insights in partnership with IT and business stakeholders.

 

A successful candidate will provide hands on support for analytics and reporting services while gaining practical experience with Power BI, enterprise datasets, and analytics support processes. This role is well suited for a student with an interest in business intelligence and analytics platforms who is eager to learn how analytics functions within a large enterprise environment.

 

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

The Student Intern will support the ACE Business Insights team by:

• Providing ServiceNow support for reporting and analytics IT issues, including;

• General analytics community support
• Power BI service issues (e.g. Scheduled Refresh issues),
• Workspace Administration
•  Reporting troubleshooting across Power BI, Power BI Paginated Reports, and SSRS

• Assisting with the collection, validation, and basic preparation of data from multiple enterprise data sources

• Supporting the development, testing, and maintenance of dashboards and reports, primarily using Power BI

• Creating and updating knowledge articles for support teams and business stakeholders, and assisting with the maintenance of ACE Business Insights process documentation

• Working within established ACE standard operating procedures (SOPs), knowledge articles, and analytics best practices

• Performing additional analytics related or administrative tasks as needed

Education

A high school diploma, GED, or equivalent is required.

Experience

Preferred Knowledge and Skills

• Strong interest in data and analytics, and business intelligence

• Basic understanding of core analytics tools and skills, including:

     o Power BI

     o Power BI Paginated

     o SSRS (SQL Server Reporting Services)

     o SQL

     o DAX

• Experience with Snowflake is preferred

• Strong attention to detail and ability to follow defined processes

• Problem solving mindset with a willingness to learn and ask questions

• Strong oral and written communication skills, including sound good documentation practices.

• Organized and able to manage multiple requests or tasks concurrently in a support oriented environment

Additional Requirements and Qualifications

College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually