Sr. Outbound Sales Agent

Company Overview Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. 
The base salary range for this role is $50,000 per year - $60,000 per year, depending on job-related knowledge, skills, and experience.  This role is eligible for the Fanatics Betting and Gaming and an equity award.  
*Salary range is listed in USD; ranges will change based on country of residence
In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!
For information about our benefits, please visit https://benefitsatfanatics.com/

Fanatics Sportsbook is on the lookout for experienced agents to join our Conversion team, a key component of our VIP team dedicated to elevating the customer experience. In this role, you will actively engage with our potential VIP customers, offering them bespoke promotions tailored to their interests and enhancing their overall experience with Fanatics Sportsbook.  As an outbound sales agent on the conversion team, you will not only be at the forefront of identifying potential VIP customers but also play a pivotal role in their onboarding process, thereby contributing significantly to customer retention and loyalty. Reporting to the VIP Service team leadership, you are expected to embody the best-in-class standards of our customer outreach and ensure they receive the top-tier service synonymous with the Fanatics Sportsbook brand.

Responsibilities

• Make outbound calls to customers for feedback on their product experience and insights into their preferences and behavior.
• Identify and leverage opportunities to maximize share of wallet by understanding customers' interactions with competitors.
• Build promotional packages from templates live on calls to create bespoke offers that appeal to each customer you speak to actively promote the benefits and rewards of the VIP program and guide potential VIP customers toward engagement with VIP Account Managers.
• Where relevant, feed customers into a VIP contact path where they can engage directly with VIP account managers and be onboarded into the VIP program
• Work to targets for customer contacts and conversion.
• Utilize CRM tools to manage and document customer interactions effectively.
• Achieve and exceed targets for customer contact, conversion, and retention.

Skills and Qualification

• 1-3 years of professional experience in customer service or sales with a sales-focused mindset.
• At least 3 months of experience within the gaming industry is required.
• Exceptional oral and written communication skills.
• Comfortable working in a target-driven environment and exceeding expectations.
• Willingness to work non-traditional business hours as required.
• Adaptability in a fast-paced, entrepreneurial, and rapidly evolving environment.
• A commitment to delivering high-quality customer service.
• Legal residence in a state where online sports betting is legalized.
• Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employmen