Workday Payroll/Finance/HCM Support Analyst

General information

Date Wednesday, April 8, 2026 Location US - Remote Remote/Hybrid Yes Position Level Individual Contributor IV Employment Type Full time Career Field Information Technology Pay Type Annually Pay Range
$ 75,000 - $ 85,000

Description & Requirements

Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY
The Workday Technical Support Analyst III is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The Workday Technical Support Analyst III fosters the professional development of the Workday team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to make recommendations for needed systems and process improvements. The Workday Technical Support Analyst III supports day-to-day operations, enhances various employees' understanding of Workday capabilities, and monitors deliverables ensuring the timely completion of projects. Consumer Direct Care Network provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community.

JOB DUTIES

• Demonstrate high-level problem-solving and decision-making skills
• Effective written and verbal communication at both a technical and a simplified level
• Expert proficiency in reading and understanding data to formulate and educate on current trends
• Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement
• Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills
• Maintain accurate change management documentation to satisfy the company’s internal/external audit controls and compliance practices
• Comply with applicable legal requirements, standards, policies, and procedures
• Provide the organization with advanced technical and functional support for multiple SKU’s in the Wor