Field Service Engineer I

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Field Engineering position is an engineer with product, clinical, and technical expertise and demonstrated proficiency in assignedessential job functions and areas of product focus. Primary responsibilities include; serviceability and reliability reviews, service documentation development, high-level troubleshooting/technical support on a focused product line, NPD support and initial product training to technical support personnel and service trainers. Responds to verbal and written technical support requests utilizing Technical Support Department phone, computer, and hardware systems. Resolves internal and external customer technical supportissues on all STERIS brand Healthcare and Life Science products. Completes all necessary steps to ensure correct information is provided and technical issue is resolved. Follows appropriate complaint handling procedures, and initiates corrective action when required.

Duties

• Provides technical and part identification support to STERIS internal and external customers on all brands and models of STERIS products, past and present. Includes sales, service and operational support. Professionally responds to incoming call and e-mail volume to coincide with department statistics and standards to meet customer call demand requirements.
• Troubleshoots STERIS products and documents critical failures on corporation quality reporting system, initiates corrective action, and escalates issue to appropriate engineering associate.
• Acts as an escalation point for resolution of complex technical issues. Provides technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and customers.
• Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group.
• Independently conducting design reviews for serviceability and reliability, generating service plans for products and processes, developing service documentation and procedures, defining service parts, outlining service training and tracking equipment performance.
• Initiates service bulletin process and/or writes draft to inform service force of product changes, parts substitutions, and maintenance modifications.
• Participates in regular product and computer skills update training to maintain and enhance technical support skills.
• Maintains product knowledge efficiencies on current and non-current STERIS Healthcare and Life Science products.
• Maintains technical support reference material.
• Assists with review and recommends to appropriate engineering associate’s changes to maintenance manuals,engineering drawings, and other service support reference guides/documentation.
• Provides on-call, after hour’s technical support to internal and external customers when required.
• Participates in qualification and serviceability review of new and old STERIS Healthcare and Life Science products.
• Escalates reported technical, quality, and safety related product complaints to appropriate engineering and management associates for corrective action.
• Provides periodic product specific and technical skill training to department associates as required.
• Communicate with customers and technicians in a classroom environment as required.
• Travel to customer sites when required to assist in field activity.

Required Experience

• Must have Bachelor’s degree in IT, Engineering or related field
• Minimum of two years’ work experience in the service and repair of both Integrated OR and endoscopy equipment orequivalent field.
• Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills.
• Demonstrated IT, AV, mechanical, electrical and computer troubleshooting skills.
• Demonstrated excellent organization, oral and written communications skills.

 

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check applicat