Airport Operations Crew Seasonal PT

 

 

Position Summary:

The Airport Operations Seasonal Crew provides award winning customer service to customers in the
airport. The Seasonal Crew works, due to operational needs, on a temporary basis (maximum 1,000
hours per year). The crewmember checks-in and verifies customers’ personal identification; tags,
lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists
with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer
boarding and deplaning; assists customers with special needs; and complies with any ad-hoc
requests as needed. Individuals must excel at serving customers and be comfortable speaking on a
public address system, using computers and airport equipment.

 

Essential Responsibilities:

 Provide exceptional customer service
 Conduct check-in process for customers via computer
 Verify customers’ personal identification
 Tag, lift, and handle customer luggage
 Announce flight arrivals, departures, and pre-boarding information via the public address system
 Communicate with our customers to keep them constantly informed
 Offer ancillary products to our customers such as “even more speed” and “even more space”
 Coordinate various duties with coworkers and other departments to ensure proper handling of
customers
 Help prepare aircraft cabin for customer boarding and departure, which can include light
cleaning of seats, seat-pockets, and floor
 Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge,
Turbo way, airstairs, etc.
 Assist customers with special needs, e.g. customers who need assistance in boarding
 Crewmembers will be required to perform and/ or rotate through all Airport Operations related
functions (gate, ticket counter, etc.)
 Ensure and maintain a safe environment and operation
 Other duties as assigned

 

Minimum Experience and Qualifications

 High School Diploma or General Education Development (GED) Diploma
 At least eighteen (18) years old
 One (1) year of customer service, volunteer or sales experience
 Strong interpersonal and listening skills
 Candidates must complete an assessment that evaluates the job qualifications/characteristics of
Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring.
 Complete fluency in written and spoken English
 Must be able to adhere to JetBlue Uniform Policy Manual Standards
 Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
 Experience using a mouse, computer, keyboard and basic word processing, email and office
applications
 Must be able to use handheld radios and microphones to communicate with operations and
make all terminal announcements
 Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
 Experience performing under pressure and within fixed time constraints
 Depending upon location, may need to possess and maintain a valid Driver License and a
driving record that meets JetBlue Airways’ insurance standards
 Depending on location, may need to acquire and maintain a United States Customs Clearance
 Available for overnight travel (10%)
 Must pass a ten (10) year background check and pre-employment drug test
 Must be legally eligible to work in the country in which the position is located
 Authorization to work in the US is required. This position is not eligible for visa sponsorship.

 For internal candidates, good standing in attendance performance and safety

 

Preferred Experience and Qualifications

 Two (2) years of customer service, volunteer or sales experience
 Knowledge of customer service principles and practices
 Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
 Previous airline experience
 Bilingual skills

 

Crewmember Expectations